User manual – does every product really need one?
An user manual is a document that can be found with almost every product. It contains the most important information and instructions for use. But is an instruction manual mandatory? We explain what an instruction manual must contain and when it is not necessary.
Is a user manual mandatory?
It would seem that every item purchased in a store always comes with a user manual. However, upon closer inspection, it becomes apparent that this is not the case for all products. User manuals are mandatory information that must be included with every product that requires assembly or installation. They should be very precise to allow for trouble-free use of the purchased device. What is more, every product intended for consumers and requiring special use should also include instructions for use in or on the packaging. In addition, all types of devices, tools, and machines that may pose a risk if used incorrectly must include brochures that clearly describe the rules for safe use.
However, operating instructions are not required if the product is very simple to use or if it is expressed entirely in a graphic form, for example on the packaging.
What does the user manual contain?
The user manual, its layout, and the information it contains may vary slightly depending on the type of product. The most important information that should be included in this document is:
- technical parameters, such as power,
- a description of the individual buttons,
- description of the device’s functions,
- detailed description of assembly or installation,
- guidelines on the tools necessary for assembly or installation,
- information on the proper use of the item,
- recommendations for maintenance, cleaning, and care of the device,
- guidelines for disposal.
Of course, the user manual should also include basic information about the product it concerns, the model, the importer or manufacturer’s details, and their contact information.
What language should the user manual be in?
Most manuals are printed in several languages. This is a common solution that allows the document to be included with a product that is imported into several countries. However, the rule is that the user manual must be written in the official language of the country where the product will be sold. This is to ensure that every user can easily learn how to use the item or device correctly.
What is important is that the product guide can take various forms. If the product is relatively simple to assemble or use, it can take the form of a short graphic. Other forms include the traditional version with text or text and illustrations, as well as an electronic version of the instructions attached by the seller, for example in an email.
What is the penalty for not providing a user manual in Polish?
Failure to provide a user manual in Polish for products sold in Poland may result in penalties. These can be as high as 10% of the company’s annual turnover. Financial penalties are imposed by the Office of Competition and Consumer Protection and the Trade Inspection Authority. What is more, if a product does not have the required user manual, the buyer may request a refund, make a complaint, or demand that the distributor provide a manual in Polish.
Printed user manuals: stapled, glued, or single sheets
Creating and printing user manuals is not as straightforward as it may seem. It is important to pay attention to issues such as clear language and form, the order in which information is presented, and the clarity of graphics.
Etisoft, together with Graffiti, a company from the Etisoft Group, are experienced specialists in creating and printing user manuals and assembly instructions for electronic devices, household appliances, and furniture. Not only will we ensure a clear layout of text and graphics, but we will also help you choose the right paper, font size, and graphics. Thanks to our extensive technological resources, we offer wholesale printing of user manuals in the form of books, stapled brochures, and individual folded sheets.
We use modern printing machines and a variety of printing technologies tailored to the number of copies printed and the individual needs of each customer. We offer black and white and color printing.
Feel free to contact our specialists!