Technical support for Zebra, Citizen, TSC, and Printronix printers. Use a remote helpdesk!
Modern companies increasingly rely on automation and modern technologies to ensure smooth operation of production and logistics processes. Printers that make precise labeling of products, packaging, and parcels possible are one of the key elements in many companies. To ensure the continuous operation of printers and minimize downtime, Etisoft offers a comprehensive remote technical support service for Zebra, Citizen, TSC, and Printronix printers.
How does the technical support for Zebra, Citizen, TSC, and Printronix printers work?
The remote helpdesk launched by Etisoft is a technical support service that allows you to solve problems related to label printers quickly and efficiently. Therefore, there is no need for an on-site technician visit. Technical support is provided remotely via:
- phone
- TeamViewer application that makes remote access to the customer’s computer or system possible.
With such forms of technological support, it is possible to immediately respond to the notification and efficiently diagnose and fix issues. This significantly reduces the downtime of the device.
Who is the service for?
Remote technical support is dedicated to users of Zebra, Citizen, TSC, and Printronix printers.
Regardless of whether the printer was purchased from Etisoft or another supplier, technical support covers the full range of services for the device assigned to a specific serial number.
How does remote support offered by Etisoft work?
Technical support helpdesk for label printers is available in two options:
- 12 months of support
- 24 months of support
As part of the service, customers can rely on technical support from Monday to Friday (except holidays), from 8:00 am – 4:00 pm (CET). The service is provided in Polish or English. This allows users to receive support at their convenience.
Benefits of using the remote helpdesk
1. Faster troubleshooting
With remote diagnosis, technicians are able to identify and fix printer issues quickly. This means that there is no need to wait for a service technician, which speeds up repairs and reduces equipment downtime.
2. Reduced operating costs
Remote support eliminates the need for a technician to be physically present, which reduces the costs associated with the technician’s travel and time. This allows companies to control their equipment service expenses effectively.
3. Safety and security
With professional technical support, customers can be assured that in case of problems, they will be provided with quick and professional help. This gives companies a sense of security and reliability in their daily operations.
4. Comprehensiveness The service covers all stages of printer use, from installation and initial startup to day-to-day use and troubleshooting. Whether installing new software or troubleshooting technical issues, our remote helpdesk is always ready to help.
How to use the service?
To use the remote helpdesk service, simply contact Etisoft and assign support to a particular printer serial number. Our company also offers more favorable pricing conditions for customers who have purchased printers directly from Etisoft.
Summary
Remote technical support for Zebra, Citizen, TSC, and Printronix printers is a modern solution providing quick and efficient assistance. With remote diagnosis and repair, the service allows you to reduce costs and ensures safety and security in the daily operation of your equipment.
Contact us to provide your business with professional technical support at the highest level!
