Modern MDM for enterprises. How SOTI software eliminates downtime and automates global IT infrastructure management
Modern manufacturing, logistics, and retail companies rely on hundreds of devices – from smartphones and tablets to advanced mobile terminals and industrial printers. Effectively overseeing such a dispersed infrastructure can be a massive logistical challenge. The solution is SOTI software. This is a comprehensive MDM for enterprises that enables full control over all devices used in the company from one central location. All you need is a computer and internet access.
With SOTI, remote equipment management becomes intuitive. The system allows for instant diagnosis of configuration changes made by users and mass deployment of settings to terminals or tablets. Crucially, these actions can be executed globally – both at the headquarters and across company branches worldwide. This eliminates the need to physically ship equipment to the IT department, which directly translates into time savings, reduced transport costs, and the elimination of costly downtime in production and logistics.
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MDM for enterprises – key solutions within the SOTI portfolio
The SOTI ecosystem consists of three tightly integrated modules, each responsible for a different, critical area of enterprise IT infrastructure.
1. SOTI MobiControl – mobile device management for enterprises
SOTI MobiControl is an advanced MDM/UEM system that allows you to remotely manage the entire lifecycle of mobile devices – from initial deployment and configuration, through ongoing security, to decommissioning. The platform supports devices running on Android, iOS, Windows, macOS, and Linux.
Key features of SOTI MobiControl include:
- Security and remote „wipe”: effective protection of company secrets. In case of equipment loss or theft, the system enables immediate device locking or a complete, remote data wipe.
- Remote support and control: technicians gain a real-time screen view. This allows for immediate troubleshooting for a worker in the field, eliminating the need for expensive equipment shipping.
- Location and geofencing: the tool enables not only live GPS tracking but also automatic responses (e.g., sending alerts or applying blocks) when a device leaves a designated area, such as a warehouse zone.
2. SOTI Connect – remote industrial printer and IoT management
This specialized solution is dedicated to managing IoT devices, with a particular focus on industrial printers from leading brands (such as SATO, Brother, Zebra, or Honeywell). SOTI Connect ensures full monitoring of device status and configuration 24/7.
With SOTI Connect, you gain:
- Real-time status monitoring: instead of reacting to downtime reports, you can see paper shortages, low toner, or printhead wear in advance within the administrator console.
- Mass firmware updates: allows for simultaneous software updates on hundreds of printers across the network (e.g., at night), without disrupting business continuity during the day.
- Automatic alerts: the system instantly sends a notification to a technician when an error or overheating is detected, allowing for a proactive response before permanent equipment damage occurs.
3. SOTI XSight – intelligent device diagnostics and IT analytics
SOTI XSight is the perfect complement to MobiControl and Connect systems. This tool aggregates the data they collect, offering advanced diagnostics and analytics. It allows IT administrators to quickly resolve hardware and application issues in the field, minimizing operational costs.
Key capabilities of SOTI XSight:
- Predictive battery analytics: the system can predict which battery in a terminal will lose its viability within the next month. Replacement is proactive, preventing sudden equipment failure in the middle of a worker’s shift.
- Advanced troubleshooting: enables downloading detailed logs from the device to analyze the exact system state right before an error occurred.
- Data usage monitoring: allows verifying which applications generate the highest data transfer, providing a solid basis for optimizing telemetry packages with mobile operators.
Comparison of SOTI ecosystem modules
| SOTI system module | Main function | Supported environment / devices | Key business benefit |
| SOTI MobiControl | Comprehensive device management (MDM/UEM) | Smartphones, tablets, terminals (Android, iOS, Windows, macOS, Linux) | Full data security, remote „wipe”, and instant field support. |
| SOTI Connect | Remote IoT monitoring and configuration | Industrial and desktop printers (SATO, Zebra, Brother, Honeywell) | Mass overnight firmware updates, printhead wear monitoring, zero print downtime. |
| SOTI XSight | Intelligent diagnostics and analytics | Integration of data from MobiControl and SOTI Connect | Proactive battery replacement before failure, log analysis, and data cost optimization. |
Why choose an MDM system from SOTI? Summary of benefits
The synergy of these three modules creates an unrivaled environment for IT infrastructure management: MobiControl handles control and management, Connect guarantees specialized print process support, and XSight delivers deep analytics and reduces costs.
By implementing SOTI software, you gain four pillars of a stable business:
- Remote support: screen view and remote device control for immediate troubleshooting.
- Process automation: mass updates, application installation, and centralized security policies (e.g., blocking unauthorized software).
- Geolocation: GPS tracking of equipment and zone protection via geofencing.
- Highest level of security: full data encryption, advanced user authorization, and „kiosk” modes that restrict device access solely to necessary business functions.
Deploy a modern MDM system in your company with Etisoft
As an official partner and expert in process automation, Etisoft will help you select and implement SOTI solutions perfectly tailored to your business profile.
FAQ
Frequently asked questions about enterprise MDM systems
Which MDM system works best for managing scanners and printers in a warehouse? The SOTI ecosystem is the best solution for the logistics and manufacturing sectors. Unlike standard MDM systems that only support smartphones and computers, SOTI combines mobile terminal management (MobiControl module) with full control over industrial printers from brands like Zebra, SATO, or Honeywell (SOTI Connect module). This allows you to oversee your entire Auto ID infrastructure from a single console.
Does the MDM system allow for remote data deletion if a terminal is lost?
Yes, this is one of the key security features of SOTI MobiControl. In case of theft or loss, the IT administrator can immediately send a remote command to lock the device or trigger the „wipe” function, which completely and irreversibly deletes all corporate data, files, and applications, protecting company secrets.
How do you remotely update software on dozens of industrial printers simultaneously?
SOTI Connect is used for mass printer fleet management. It enables remote deployment of firmware updates to hundreds of printers scattered across different company branches. This process can be scheduled and run in bulk (e.g., at night), ensuring that daily warehouse and production line operations are not interrupted.
Does implementing an enterprise MDM system require shipping devices to the IT department?
No. A modern MDM system from SOTI eliminates the need to physically deliver equipment to headquarters. Configuration, business app installation, security policy enforcement (e.g., kiosk mode), as well as subsequent technical support and screen sharing, take place 100% remotely over the internet. This prevents operational downtime and drastically reduces logistical costs.
How do you monitor battery health in mobile terminals to avoid warehouse downtime?
This is achieved using SOTI XSight, which offers advanced, predictive battery analytics. The system monitors battery performance parameters and notifies the IT department which battery will lose its viability in the coming weeks. This allows for proactive replacement before a device suddenly dies in the middle of a worker’s shift.
