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Our maintenance offer is designed for users of CITIZEN and ZEBRA printers. Each Package contains a set of support services and special discounts related to equipment operation. Customers may select a package matching their requirements. Each purchased package applies to a max. of 3 devices of the same type. If the customer holds more devices to be covered with the maintenance service, the appropriate number of packages must be purchased.
Example: a user possessing five CL-S700 printers should purchase 2 Service Packages.
BASIC PACKAGE
Example: a user possessing five CL-S700 printers should purchase 2 Service Packages.
BASIC PACKAGE
- Help desk – telephone support on business days between 8:00 and 16:00
- One survey of the printer per year on request in Etisoft facilities
- 25% discount for a substitute printer
EXTENDED PACKAGE
- Help desk – telephone support on business days between 8:00 and 16:00
- Free of charge workmanship of the service technician
- One survey of the printer per year at the customer’s facilities
- 10% discount for consumables
- 25% discount for a substitute printer
PREMIUM PACKAGE
- Help desk – telephone support on business days between 8:00 and 16:00
- 24-hours telephone-based Technical Consultant
- Free of charge workmanship of the service technician
- Two surveys of the printer per year at the customer’s facilities
- Consumables (excluding the printing head)
- Substitute printer free of charge
ETISOFT a known label manufacturer offering high quality products, among which we find m.in bar code readers and label printers. Self-adhesive labels to print our special printers are characterized by very high quality. Check also our labeling Welcome - ETISOFT - the labels on everything!
